We are looking for a dynamic and energetic Assistant Manager to join the team here in Bath!

This is a retail/ catering role, which would give the right person the opportunity to run our baguette shop as your own business. Reporting directly to a Multi-Unit Manager, you will need to be passionate and service driven to suceed.

Our shop operates from 5am in the morning until 9pm at night, 7 days a week. This is a very people driven business and we reward with promotion from within and an excellent salary package.

The ideal candidate MUST have previous retail management experiance and a proven track record of delivering service to the highest standards.

Please Send your CV and covering letter for consideration and interview, we look forward to hearing from you!


Official Job Description:

Assisting in the management and development of a team of people to create a sales driven culture that delivers consistent operational excellence and sustained profitable growth and as appropriate deputies for the Unit Manager in their absence.

This is achieved by ensuring that the company operational standards are delivered to all of our customers all of the time.

Key to this success is the induction, training and ongoing development of the Unit Team to deliver the brand standards.

MAIN DUTIES

Financial Management and Control

• Has a working knowledge on the completion of a weekly/Monthly review of Unit(s) financial performance
• Understand Operational KPI’s (e.g. average spend, sales per man hour etc) and uses the information to identify sales & performance opportunities)
• Managing and controlling labour costs (£ & %) in line with current business expectations
• Conducts accurate stock taking each week ensuring discrepancies on CV report are investigated, annotated and actioned


Team Management

• Recruitment tools/process used consistently to ensure quality/skills/legal standards met
• Where applicable sets and review objectives for Supervisors and Team Members and ensures performance appraisals are completed for teams and line with organisational expectations.
• Assists in the management of poor performance and disciplinary issues (e.g. absence, punctuality, conduct)

Sales and Service Management

• Continually monitors service levels when on site and coaches Supervisors and Team Members to improve speed of Service and Service quality.
• Monitors sales performance and average spends and coaches team members to improve sales & service skills (e.g. Up selling, Add on Sales)
• Assists in the review of the Unit’s mystery shopper program and ensure appropriate action is taken by the team.
• Manages customer dissatisfaction issues at Unit level as they occur.

Operational Management

• Drives all team members to exceed company expectations relating to all company audits & acts quickly to rectify areas for improvement
• Responds appropriately and timely to visits from external sources (e.g. EHO, Trading Standards, Police and the Client)
• Ensures all procedures are in place and adhered to with regards to cash handling
• Fully understands and complies with all statutory requirements (e.g. Licensing, Risk Assessments, H&S; Fire awareness. Accident reporting, Manual handling, Risk Assessments, Unit cleaning schedules etc)
• Actively manages all Maintenance issues – reporting, timely follow-up, escalation
• Ensuring Supervisors managing shifts have been appropriately trained (e.g. attended BK mandatory programmes, Shift Manager Training)
• Acts as manager when manager is out of business
• Actively manages stock levels


Brand Integrity and Product Management

• Understands fully and implements all brand standards (e.g. Critical standards/product knowledge/planograms and display principles etc)
• Reviews the accurate implementation of production planning to drive down waste costs (where applicable)
• Understands measures and drives for excellence in all brand audits internal and external.
• Supports the effective implementation of all new promotions, marketing activity and product launches to time and quality standards

Contact details

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